Shipping Schedule Japan Time

• Monday - Friday [packing starts 10 am, fedex/dhl/ups pick up 3-4pm] 
• No shipment will be occur in Japan National Holiday
• We do not ship to US-Affiliated Pacific Islands (USAPI) Wake, Northern Mariana Islands, Guam, Saipan, Midway

Import fees & Taxes

• All orders are shipped directly from Japan, any import fee or taxes for importing goods requested by your country will be the buyer's responsibility. These additional fees are not included in the final price

Cancellation & Refund

• Please note that all order cancellation requests are subject to a non-refundable 10% cancellation fee. This includes all items that are currently in-stock. If your order is cancelled by us for any reason without your request, you will NOT be charged the 10% cancellation fee.
• If your order is shipped out, refund and cancellation is non-negotiable and non-refundable. 
• Pre-order product is non refund-able, once you paid for a pre-order product, we will allocate it to wholesaler. However, if wholesaler could not deliver pre-order product to us, we will refund you 100% [no fee]. 
• Cancellation and refund due to price volatility (price drop or increase) is not possible. This occurrence often happen during 1 to 30 days from release date of product. 

 

Orders can be cancelled before the items are shipped by contacting our Facebook page or e-mail:
MEGA ENJOY TCG / sales.okawari@gmail.com

Please note that all order cancellation requests are subject to a non-refundable 10% cancellation fee.

If your order is shipped out, refund and cancellation is non-negotiable and non-refundable. 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Returns are accepted ONLY if the item was not the item described.

To be eligible for a return, item must be in the same condition that you received it, unopened. You’ll also need the receipt or video proof of purchase.

For customer asking for a refund because [product has been tampered with or detect as not official please enter here].

Full refund is not possible due to 10% deduction from financial services.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

If there is a remote charge for your address, we will charge you for additional shipping.