1 5

Message us Directly!

Any concern and question will be answered.

FACEBOOKINSTAGRAM

Packing schedule 10am - 2.30pm (MON-FRI).
Same day shipping maybe possible if order before 2PM.
(JAPAN TIME)

RECENT ADDED

View all

POKEMON CARDS

ART RARE

See More!

Evolution Line Set

Shiny Treasure Ex sv4a

See More

Pokemon Collectible Items

View all

Booster & Cases

Waifu Category

View all

ONE PIECE SINGLE

Pokemon Cards

FAQ & POLICIES

Basic Policies

Shipping Schedule Japan Time

  • Monday - Friday [packing starts 10 am, fedex/dhl/ups pick up 3-4pm] 
  • Order with single card, handling time is 3 to 5 days.
  • No shipment will be occur in Japan National Holiday
  • We do not ship to US-Affiliated Pacific Islands (USAPI) Wake, Northern Mariana Islands, Guam, Saipan, Midway

Import fees & Taxes

  • All orders are shipped directly from Japan, any import fee or taxes for importing goods requested by your country will be the buyer's responsibility. These additional fees are not included in the final price

Cancellation, Refund, Replacement & Return

  • Please note that all order cancellation requests are subject to a non-refundable 10% cancellation fee. This includes all items that are currently in-stock. If your order is cancelled by us for any reason without your request, you will NOT be charged the 10% cancellation fee.
  • If your order is shipped out, refund and cancellation is non-negotiable and non-refundable. 
  • Pre-order products are non-refundable. Once payment is made for a pre-order product, we will allocate it to the wholesaler. However, if the wholesaler is unable to deliver the pre-order product to us, we will issue a 100% refund with no fees.
  • Cancellation and refund due to price volatility (price drop or increase) are not possible. This occurrence often happens within 1 to 30 days after the product's release date.
  • The ordered package is damaged or stolen, our company's contracts with FedEx, DHL, UPS, and Japan Post do not include insurance in case of damage or theft. Therefore, we cannot compensate you 100%.

Contact us :

Facebook

Instagram

sales.okawari@gmail.com

 

Cancellation

Orders can be cancelled before the items are shipped by contacting our Facebook page or emailing us at:

Please note that all order cancellation requests are subject to a non-refundable 10% cancellation fee.

If your order has been shipped, refund and cancellation are non-negotiable and non-refundable.

Return & Refund

 We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returns are accepted ONLY if the item received does not match the item described.

To be eligible for a return, the item must be in the same condition that you received it—unopened. 

For customers requesting a refund because [the product has been tampered with or is detected as not official, please enter details here].

A full refund is not possible due to a 10% deduction for financial services.

Import Taxes

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

If there is a remote charge for your address, we will charge you for additional shipping.