Received unofficial product policy
Pro tips: Do not remove the sticker label code on the product, as it allows us to track the origin source.
- Please send us a video or photo of the product with the sticker label code attached, and explain why you think the product has been tampered with. (The sticker label is usually on the back of the product.)
- If you are uncertain whether received goods is real or fake, do not open it!
- If you see glue marks or suspect that the product has been tampered with, do not open it! Consult with us first.
- If you are a shop owner or reseller, inform your customers to record their unboxing as well.
- You can send the video proof to our Facebook messenger or e-mail,
E-mail: sales.okawari@gmail.com
Refunds & Replacements for unofficial products
- You have 14 days after receiving your item to request a return or replacement.
- After 14 days, we can only issue a refund, but we cannot send a replacement.