Basic Policies

Shipping Schedule Japan Time

Monday - Friday [packing starts 10 am, fedex/dhl/ups pick up 3-4pm]
Order with single card, handling time is 3 to 5 days.
No shipment will be occur in Japan National Holiday
We do not ship to US-Affiliated Pacific Islands (USAPI) Wake, Northern Mariana Islands, Guam, Saipan, Midway

All orders are shipped directly from Japan, any import fee or taxes for importing goods requested by your country will be the buyer's responsibility. These additional fees are not included in the final price

Please note that all order cancellation requests are subject to a non-refundable 10% cancellation fee. This includes all items that are currently in-stock. If your order is cancelled by us for any reason without your request, you will NOT be charged the 10% cancellation fee.
If your order is shipped out, refund and cancellation is non-negotiable and non-refundable.
Pre-order product is non refund-able, once you paid for a pre-order product, we will allocate it to wholesaler. However, if wholesaler could not deliver pre-order product to us, we will refund you 100% [no fee].
If something arrives damaged or not as described, send us an email and we will make it right.
Cancellation and refund due to price volatility (price drop or increase) is not possible. This occurrence often happen during 1 to 30 days from release date of product.

sales.okawari@gmail.com